Service Status

The Service status describes engine availability: 

• Down: The service is deemed unavailable for operations. The service is considered down if the TimeSinceLastSeen is greater than six minutes. When Demo mode is enabled to allow updates every 30 seconds, the service is considered down if TimeSinceLastSeen is greater than 45 seconds.

• New: The vPlatform service never detected operations for this service. The corresponding timeSinceFirstSeen and TimeSinceLastSeen values are also empty.

• Unknown: The IIS status is unknown because the vPlatform service is not currently available to report the status.

• Up: The service is deemed available for operations. The service is considered up if the TimeSinceLastSeen is less than six minutes. When Demo mode is enabled to allow updates every 30 seconds, the service is considered up if TimeSinceLastSeen is less than 45 seconds.